EHR Queue Tile
The purpose of an EHR Queue is to allow you to continue to service your patients and process prescriptions even if the EHR is temporarily unavailable. This tile manages any transactions (e.g., prescription, pickup, clinical requests) that could not be processed due to EHR Network unavailability.
One of the main advantages of the EHR Queue is there is no interruption of service to your patients when the EHR is unavailable. Prescriptions are automatically adjudicated, and a label set with correct pricing information is printed.
Each pharmacy is responsible for ensuring that any failed or rejected EHR Queue transactions are resolved each day.
When the EHR Network is down, claims are queued in order of creation. If a patient has any EHR Queued transactions, then all subsequent transactions are queued and processed in order. No new claims for a particular patient can be sent to the EHR until all queued claims for that patient have been sent. A prior queued claim may have an impact on the results of another claim that is sent down (e.g., an Allergy Add request must be sent before more dispenses are sent because that may affect the outcomes of DUR processing for those dispenses).
To learn more about the EHR Queue, select the expander icons 
in the image below.
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